Support

For any question, technical issue, or request related to Movilo Driver (mobile app) or Movilo Operations (web panel), email us at:

fjrodriguez.353@gmail.com

We respond to requests within 2 business days. For incidents that block trip operations, mention it in the subject line and we will prioritize them.

To help us assist you faster, include in your email:

• Your name and the email you use to sign in.
• Company (client or factory) you provide service for.
• Device (model and operating system) and app version, if known.
• Problem description: what you were trying to do, what happened, and what you expected to happen.
• Screenshots or short videos, if possible.

• I can't sign in: make sure you are using the Google account authorized by your company. Accounts are enabled manually; if you have never operated before, ask the administrator to register you.
• Inactive account:if you see an "inactive account" message, contact your company's administrator or email our support address.
• Location permissions: the app requires GPS access during a trip. Check it in your operating system settings.
• Issues with an ongoing trip: include the trip number or date and the passengers involved.

If your question is about personal data handling or you want to request the deletion of your account, see:

• Privacy Policy
• Account and data deletion